Discover the value of communication and how to use it effectively to improve customer service, client relationships and sales. Read more
Coupons are a powerful way to bring in new customers, especially through a service like Groupon. But small businesses must use Groupon with caution.
Often what makes an event a “success” are the softer issues or how participants “feel” after the event.
Companies focus time, attention and money on winning new business, but in the process, let the business they already have slip away.
Not only do great reviews help give consumers trust in your business, but reviews can also help you rank higher on the search engines. Here are some common questions and answers about online reviews.
Corporate Social Responsibility (CSR) programs are more popular as companies try to build brands. Does this make sense for your business?
Our latest infographic, “Happy Customers: A Win for Small Businesses!” examines the ways that customer service is coming to the forefront of the small business experience.
How can you foster that trust, especially as your business grows? Your business communication practices will need to be able to speak on your behalf.