Discover the value of communication and how to use it effectively to improve customer service, client relationships and sales. Read more
Often what makes an event a “success” are the softer issues or how participants “feel” after the event.
Not only do great reviews help give consumers trust in your business, but reviews can also help you rank higher on the search engines. Here are some common questions and answers about online reviews.
Corporate Social Responsibility (CSR) programs are more popular as companies try to build brands. Does this make sense for your business?
Our latest infographic, “Happy Customers: A Win for Small Businesses!” examines the ways that customer service is coming to the forefront of the small business experience.
How can you foster that trust, especially as your business grows? Your business communication practices will need to be able to speak on your behalf.
The Consumer Review Fairness Act (CRFA) took effect, laying out new rules for both businesses and consumers. Learn what it means for you.
Your retail return policy can have a big effect on your customer satisfaction and your store's profitability. Learn the best ideas for your retail return policy. Read more